At Peach Imports LLP, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Shipping Coverage

Peach Imports LLP currently delivers orders across India through trusted courier and logistics partners.

International shipping is currently not available through our website.

Product Fulfilment Types

Products sold on Peach Imports may be fulfilled through one of the following methods:

Local Products

Local products are stocked and dispatched from within India.

The estimated delivery time for local products is generally:

• Metro cities: 2 to 5 working days

• Other cities and towns: 3 to 7 working days

• Remote or difficult-to-reach locations: Additional delivery time may be required

Imported Products

Imported products are sourced from outside India after the order is confirmed.

The estimated delivery time for imported products is generally 10 to 15 working days.

The applicable delivery estimate will be displayed on the individual product page or during checkout before the customer completes the purchase.

When an order contains products with different delivery timelines, the products may be shipped separately.

Order Processing

Orders are processed after successful payment confirmation.

Orders are generally processed within 1 to 2 working days. Orders placed on Sundays, public holidays, or outside normal processing hours may be processed on the next working day.

Processing times may be extended during festive seasons, promotional events, high-order volumes, product verification, or unforeseen operational circumstances.

For the purposes of this policy, working days generally include Monday to Saturday, excluding public holidays.

Delivery Estimates

Delivery estimates are calculated from the date the order and payment are successfully confirmed.

The delivery estimate shown on the product page or during checkout applies to the relevant product.

Delivery timelines are estimates and may be affected by:

• Customer location

• Courier availability

• Weather conditions

• Transportation disruptions

• Customs clearance for imported products

• Government restrictions

• Public holidays

• Incorrect or incomplete address information

• Other circumstances beyond our reasonable control

Peach Imports LLP will make reasonable efforts to deliver orders within the stated timeframe but cannot guarantee an exact delivery date.

Shipping Charges

Peach Imports LLP currently provides free standard delivery across India for orders placed through the website.

Any additional charges for special delivery requests, expedited delivery, address changes after dispatch, or re-delivery may be communicated to the customer before they are applied.

Order Tracking

Once an order has been shipped, tracking information will be sent to the customer through email, SMS, WhatsApp, or another available communication method.

Tracking updates may take some time to appear after the shipment has been handed over to the courier partner.

Separate Shipments

An order containing multiple products may be delivered in separate shipments when:

• Products are dispatched from different fulfilment locations

• Local and imported products are included in the same order

• Products have different availability or delivery timelines

Customers will not be charged additional standard shipping fees solely because an order is delivered in multiple shipments.

Delivery Attempts

Our courier partners will make reasonable attempts to deliver the order to the shipping address provided during checkout.

The customer is responsible for being available to receive the order and for providing an accurate phone number and delivery address.

If delivery cannot be completed due to recipient unavailability, refusal to accept the shipment, an incorrect address, or an incomplete address, the shipment may be returned to Peach Imports LLP.

Additional charges may apply for re-delivery when the failed delivery was caused by incorrect customer information or customer unavailability.

Incorrect Shipping Information

Customers must provide complete and accurate shipping details while placing an order.

Customers should contact our support team immediately if they notice an error in their shipping information.

Once an order has been dispatched, it may not be possible to change the delivery address.

Peach Imports LLP will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

Delivery Inspection

Customers are advised to inspect the outer packaging at the time of delivery.

If the package appears damaged, opened, or tampered with:

• Inform the delivery representative immediately

• Take clear photographs or videos of the package

• Contact Peach Imports LLP as soon as possible

• Retain the original packaging, shipping label, accessories, and product

Issues involving damaged, defective, incorrect, or incomplete products must be reported according to our Returns and Refund Policy.

Shipping Delays

Peach Imports LLP will make reasonable efforts to assist customers when a shipment is delayed.

However, we are not responsible for delays caused by courier partners, customs authorities, natural disasters, transportation disruptions, government restrictions, public holidays, or other circumstances beyond our reasonable control.

Customers may contact our support team if the order has not arrived within the estimated delivery period.

Undeliverable or Returned Shipments

If an order is returned to us because of an incorrect address, customer unavailability, refusal to accept delivery, or repeated failed delivery attempts, our support team will contact the customer.

Re-delivery may be subject to additional shipping charges.

Refunds for returned or undeliverable shipments will be handled according to the applicable order circumstances and our Returns and Refund Policy.

Contact Us

For shipping-related questions or assistance, please contact:

Peach Imports LLP
Email: help@peachimports.com
Website: https://peachimports.com