Returns and Refund Policy

At Peach Imports LLP, customer satisfaction is important to us. Customers may request a return within 7 days of receiving their order, subject to the eligibility conditions below.

Return Eligibility

A return request may be accepted in the following situations:

  • The product was delivered in a damaged or defective condition.

  • You received the wrong product.

  • The product is incomplete or missing essential parts.

  • You have changed your mind, provided the product is unused, unopened, and in its original packaging.

  • The return request is submitted within 7 days of delivery.

For change-of-mind returns, the product must remain unused and unopened, with all original accessories, manuals, tags, seals, and packaging intact.

Products that have been used, opened, installed, activated, altered, or damaged after delivery may not be eligible for return.

Non-Returnable Items

Returns will not be accepted for:

  • Products damaged due to misuse, improper handling, accidental damage, or unauthorized repairs.

  • Items returned after the 7-day return period.

  • Products missing accessories, manuals, tags, seals, or original packaging.

  • Products that have been used, opened, installed, activated, modified, or altered.

  • Products specifically marked as non-returnable on the product page.

  • Products that cannot be resold for hygiene, safety, licensing, or activation reasons after being opened.

How to Request a Return

To request a return, contact our customer support team within 7 days of delivery and provide:

  • Your order number.

  • The reason for the return.

  • Clear photographs or videos of the product.

  • Photographs or videos showing the damage, defect, incorrect product, or missing parts, where applicable.

  • Photographs of the original packaging and shipping label, where applicable.

Our customer support team will review the request and provide return instructions if the product is eligible.

Please do not send a product back without receiving return approval and instructions from Peach Imports LLP.

Return Shipping

If the return is approved because the product was damaged, defective, incorrect, or incomplete at the time of delivery, Peach Imports LLP will arrange the return pickup or reimburse the eligible return shipping cost, wherever applicable.

For approved change-of-mind returns, the customer will be responsible for the return shipping charges.

The customer must follow the return shipping instructions provided by our support team. Peach Imports LLP will not be responsible for products returned without approval or sent to an incorrect address.

Inspection and Approval

Once the returned product is received, it will be inspected to confirm that it meets the return eligibility requirements.

The product must be returned in the same condition in which it was delivered, along with all accessories, manuals, tags, seals, and original packaging.

We will notify you after the inspection has been completed.

If the returned product does not meet the eligibility requirements, the return or refund may be rejected.

Refund Process

If the return is approved after inspection, the refund will be issued to the original payment method used for the purchase.

Refunds are generally processed within 7 to 10 business days after approval.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are non-refundable for change-of-mind returns.

Shipping charges will be refunded where the return is caused by a damaged, defective, incorrect, or incomplete product delivered by Peach Imports LLP.

Replacement

Where applicable, an eligible damaged, defective, incorrect, or incomplete product may be replaced instead of refunded, subject to product availability.

If a replacement is unavailable, a refund will be processed after the returned product has been received, inspected, and approved.

Imported Products and Warranty

Certain products sold by Peach Imports LLP are imported products and may be covered by a manufacturer’s warranty, where applicable.

Warranty claims will be handled according to the warranty terms provided by the manufacturer or included with the product.

The availability of a manufacturer’s warranty will be mentioned on the product page or in the product documentation, where applicable.

A warranty claim is separate from a return request and may be subject to the manufacturer’s terms and conditions.

Contact Us

For questions or assistance regarding returns, replacements, or refunds, please contact our customer support team.

Email: help@peachimports.com
Website: https://peachimports.com

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