Customer Support

Peach Imports LLP is committed to providing clear and timely assistance to our customers.

For questions related to products, orders, payments, delivery, cancellations, returns, replacements, refunds, or warranty information, please contact our customer support team using the details below.

Customer Support Hours

Monday to Saturday: 10:00 AM to 7:00 PM
Sunday and public holidays: Closed

Messages received outside our working hours will be reviewed on the next working day.

Before Contacting Us

For faster assistance, please provide:

  • Your order number
  • The name and phone number used for the order
  • A clear description of your question or issue
  • Photographs or videos, where applicable
  • Product and packaging photographs for damaged, defective, incorrect, or incomplete deliveries

Please do not share passwords, OTPs, card PINs, CVV numbers, or online banking credentials with anyone.

Contact Information

Peach Imports LLP

Customer support email: help@peachimports.com

Phone and WhatsApp: +91 95739 49797

Website: https://peachimports.com

Registered business address:
1-49/1, Chanakyapuri Layout
PM Palem
Visakhapatnam, Andhra Pradesh 530041
India

Peach Imports LLP operates as an online retailer and does not currently have a customer-facing physical retail store at this address.

Live Chat Support

Live chat support may be available through the chat option displayed on our website during supported hours.

When live assistance is unavailable, customers may leave a message with their contact details and order number. Our team will respond during the next available working period.

Order and Delivery Assistance

For order-status or delivery-related questions, include your order number when contacting us.

Tracking information will generally be provided after the order has been dispatched. Delivery estimates depend on whether the product is locally fulfilled or imported.

Please refer to our Shipping Policy for complete delivery information.

Returns, Refunds, and Cancellations

Return requests must be submitted within 7 days of delivery and are subject to our Returns and Refund Policy.

Cancellation requests are subject to the order’s processing and fulfilment status. Please contact us as early as possible if you need to request a cancellation.

Please review our Cancellation Policy and Returns and Refund Policy before submitting a request.

Grievance Escalation

When a customer-support concern remains unresolved, the customer may request escalation to the Grievance Officer.

Grievance Officer: Seshu Patnaik D
Email: help@peachimports.com
Phone: +91 95739 49797

Chat with us