Privacy Policy

Effective date: 5 August 2026

Peach Imports LLP respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how Peach Imports LLP collects, uses, stores, shares, and protects personal information when you visit peachimports.com, create an account, place an order, communicate with us, or otherwise use our services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Personal and Contact Information

This may include:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Pincode

  • Other information you provide while placing an order or contacting us

Account Information

If you create a customer account, we may collect:

  • Account login details

  • Saved addresses

  • Order history

  • Communication preferences

  • Account activity

Passwords are managed through the ecommerce platform and are not visible to Peach Imports LLP in plain text.

Order and Transaction Information

This may include:

  • Products purchased

  • Order number

  • Order value

  • Payment status

  • Delivery details

  • Returns, replacements, cancellations, and refunds

  • Transaction references

  • Customer support history associated with an order

Payment Information

Payments are processed through third-party payment gateways and financial service providers.

Peach Imports LLP does not directly store complete card numbers, card security codes, banking passwords, or similar sensitive payment credentials.

We may receive limited transaction information such as payment status, payment method, transaction reference, refund status, and the amount paid.

Technical and Usage Information

When you use our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referring website

  • Pages viewed

  • Products viewed

  • Time spent on the website

  • Cart and checkout activity

  • Cookie identifiers

  • Website interaction and performance information

Communication Information

We may collect information that you provide when you:

  • Contact customer support

  • Use live chat

  • Send an email

  • Call us

  • Submit a contact form

  • Respond to a survey

  • Submit a review

  • Communicate through WhatsApp or another messaging service

Marketing Information

When you choose to receive marketing communications, we may collect:

  • Email subscription status

  • Communication preferences

  • Responses to promotional messages

  • Engagement with marketing emails or advertisements

2. How We Collect Information

We may collect personal information:

  • Directly from you

  • Through the website and checkout process

  • Through cookies, pixels, and similar technologies

  • Through Shopify and applications connected to our store

  • Through payment providers

  • Through delivery and logistics partners

  • Through customer support channels

  • Through advertising and analytics platforms

  • When required to prevent fraud or comply with legal obligations

3. How We Use Your Information

We may use personal information for the following purposes:

  • To create and manage customer accounts

  • To process payments and confirm transactions

  • To process, fulfil, and deliver orders

  • To provide order confirmations and delivery updates

  • To handle returns, refunds, replacements, and cancellations

  • To provide customer service

  • To respond to questions, complaints, and requests

  • To verify customer and order information

  • To prevent fraud, misuse, and unauthorised transactions

  • To maintain the security of our website and systems

  • To improve our website, products, and customer experience

  • To understand website performance and customer interactions

  • To maintain business, accounting, tax, and transaction records

  • To comply with applicable laws, legal processes, and regulatory requirements

  • To send marketing communications where you have chosen to receive them

We seek to collect and use only the information reasonably necessary for these purposes.

4. Consent and Your Choices

Where processing is based on your consent, you may withdraw that consent by contacting us or using the available unsubscribe, cookie, or privacy controls.

Withdrawing consent will not affect processing that occurred before the withdrawal.

We may continue to process information where it is necessary to:

  • Complete an order already placed

  • Deliver a product already purchased

  • Process a return, refund, or warranty request

  • Prevent fraud

  • Resolve a dispute

  • Maintain records required by law

  • Establish, exercise, or defend legal rights

You may unsubscribe from promotional emails by using the unsubscribe link provided in the message or by contacting us.

Service-related communications, including order confirmations, delivery updates, security notices, and refund information, may still be sent when necessary.

5. Cookies and Similar Technologies

Our website uses cookies, pixels, local storage, and similar technologies.

These technologies may be used to:

  • Keep the website functioning

  • Maintain customer sessions

  • Remember cart contents and preferences

  • Support checkout and payment processing

  • Measure website traffic and performance

  • Detect fraud and security risks

  • Understand how customers use the website

  • Measure advertising performance

  • Personalise website or advertising experiences where permitted

Some cookies are necessary for the website to function. Other cookies may be used for analytics, advertising, or personalisation.

Where applicable, you may manage your preferences through the cookie banner, privacy settings provided on the website, or your browser settings.

Disabling certain cookies may affect the availability or performance of some website features.

6. How We Share Information

Peach Imports LLP does not sell personal information for monetary consideration.

We may share personal information with service providers where reasonably necessary to operate our business and provide our services.

These service providers may include:

Ecommerce Platform Providers

Our store operates using Shopify. Shopify may process customer information to provide website, checkout, hosting, security, analytics, and ecommerce services.

Payment Providers

Information may be shared with payment gateways, banks, card networks, and financial service providers to process payments, refunds, and payment verification.

Shipping and Logistics Partners

We may share the customer’s name, phone number, address, order information, and delivery instructions with courier, logistics, fulfilment, customs, and delivery partners.

Technology and Support Providers

Information may be processed by providers that assist with:

  • Website hosting

  • Email services

  • Customer support

  • Live chat

  • Order management

  • Fraud prevention

  • Analytics

  • Data storage

  • Website security

  • Marketing and advertising

Professional Advisers

Information may be shared with accountants, auditors, legal advisers, consultants, insurers, and other professional service providers where reasonably necessary.

Legal and Regulatory Authorities

We may disclose information where required by law, court order, government authority, regulatory requirement, or legal process.

Business Transactions

If Peach Imports LLP undergoes a merger, restructuring, financing, acquisition, or transfer of business assets, personal information may be transferred subject to appropriate confidentiality and legal protections.

7. International Processing

Some of our technology, ecommerce, payment, analytics, communication, and support providers may operate outside India.

As a result, personal information may be stored or processed in India or in other countries where our service providers operate.

Where personal information is transferred or processed outside India, we will seek to use service providers that maintain reasonable security and privacy safeguards, subject to applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

  • Whether an order or customer account remains active

  • Accounting and taxation requirements

  • Consumer-protection obligations

  • Fraud-prevention requirements

  • Warranty, return, or refund periods

  • Legal claims and dispute resolution

  • Regulatory and record-keeping requirements

  • Security and transaction-log requirements

When information is no longer required, we may delete, anonymise, or securely restrict access to it, unless continued retention is required by law.

9. Data Security

We use reasonable administrative, technical, and organisational safeguards intended to protect personal information against:

  • Unauthorised access

  • Accidental loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

These safeguards may include access controls, secure connections, platform security features, limited staff access, transaction monitoring, and security measures used by our service providers.

Although we take reasonable precautions, no website, transmission method, or storage system can guarantee absolute security.

If a personal data breach occurs, we will take reasonable steps to investigate, limit its impact, and provide notifications where required by applicable law.

10. Your Privacy Rights

Subject to applicable law, you may request:

  • Access to information about the personal data we process

  • Correction of inaccurate information

  • Completion of incomplete information

  • Updating of outdated information

  • Deletion of personal information where legally permitted

  • Withdrawal of consent

  • Opting out of promotional communications

  • Information about how your personal data is being used

  • Grievance redressal regarding the handling of your information

We may request reasonable information to verify your identity before processing a privacy request.

Certain information may not be deleted immediately when it must be retained for order fulfilment, taxation, fraud prevention, dispute resolution, or compliance with legal obligations.

To exercise your rights, email us at help@peachimports.com with the subject line:

Privacy Request

Please include sufficient information to identify your account or transaction and clearly describe your request.

11. Children’s Information

Our website is intended for use by adults.

Individuals under 18 years of age should use the website and place orders only with the involvement and authorisation of a parent or lawful guardian.

We do not knowingly collect personal information directly from a child without appropriate parent or guardian involvement.

If you believe that a child has provided personal information without appropriate authorisation, contact us so that we can review and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to websites, applications, payment services, social media platforms, or services operated by third parties.

Peach Imports LLP does not control the privacy, security, or data-processing practices of those third parties.

Customers should review the privacy policies of third-party services before submitting personal information to them.

13. Accuracy of Information

Customers are responsible for providing accurate and current contact, account, billing, and delivery information.

You may update certain information through your customer account or by contacting our support team.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Legal or regulatory requirements

  • Our business operations

  • Website functionality

  • Service providers

  • Privacy and security practices

The revised policy will be published on this page with an updated effective date.

We encourage customers to review this page periodically.

15. Privacy and Grievance Contact

For questions, complaints, consent withdrawal, or requests concerning personal information, contact:

Privacy and Grievance Contact
Peach Imports LLP

Email: help@peachimports.com
Phone: +91 95739 49797

Address:
1-49/1, Chanakyapuri Layout
PM Palem
Visakhapatnam, Andhra Pradesh 530041
India

Website: https://peachimports.com

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