Cancellation Policy

At Peach Imports LLP, we understand that customers may occasionally need to cancel an order. This policy explains when an order can be cancelled, how to submit a cancellation request, and how refunds for cancelled orders are processed.

Customer-Initiated Order Cancellation

A customer may request cancellation of an order before the order has been processed, packed, dispatched, or handed over to a courier or logistics partner.

Submitting a cancellation request does not automatically confirm the cancellation. The cancellation is confirmed only after Peach Imports LLP verifies that the order has not entered processing or dispatch and sends confirmation to the customer.

Once an order has been processed, packed, dispatched, handed over to a courier partner, or submitted for international sourcing, cancellation may no longer be possible.

How to Request a Cancellation

To request an order cancellation, contact our customer support team as soon as possible and provide:

• Your order number

• The name used while placing the order

• Your registered email address or phone number

• The reason for cancellation

Cancellation requests should be sent to:

Email: help@peachimports.com
Phone: +91 95739 49797

Our customer support team will review the order status and confirm whether the cancellation can be completed.

Imported Products

Certain imported products may enter sourcing or processing soon after payment confirmation.

A cancellation request for an imported product may be accepted only if sourcing, processing, packing, or dispatch has not already begun.

The product page and order details should be reviewed carefully before placing an order for an imported product.

Orders Already Dispatched

An order cannot be cancelled after it has been dispatched or handed over to the courier or logistics partner.

After delivery, the customer may submit a return request only when the product meets the eligibility requirements stated in our Returns and Refund Policy.

Refusing to accept an order at delivery does not automatically qualify the order for cancellation or refund. The circumstances will be reviewed after the shipment is returned to Peach Imports LLP.

Cancellation by Peach Imports LLP

Peach Imports LLP may cancel an order under circumstances including:

• The product is unavailable or out of stock

• The product cannot be sourced from the supplier

• Payment was not successfully completed or verified

• An obvious pricing or product-information error occurred due to a technical issue

• The customer provided incomplete or inaccurate contact or shipping information

• The delivery location is not serviceable

• The order is identified as suspicious, fraudulent, unauthorised, or in violation of our Terms and Conditions

• The order cannot be fulfilled because of supplier, customs, regulatory, or logistics restrictions

When Peach Imports LLP cancels an order after receiving payment, the amount paid for the cancelled order will be refunded to the original payment method.

Refund for Customer-Requested Cancellations

An approved cancellation completed before processing or dispatch will be eligible for a full refund of the amount paid for the cancelled order.

The refund will be issued to the original payment method used for the purchase.

Refunds are generally processed within 7 to 10 business days after cancellation has been approved and confirmed.

The time required for the refunded amount to appear in the customer’s account may vary depending on the bank, card issuer, payment gateway, or payment provider.

Refund for Orders Cancelled by Peach Imports LLP

When Peach Imports LLP cancels a prepaid order, the full amount received for the cancelled order will be refunded to the original payment method.

The customer will be informed through email, phone, SMS, WhatsApp, or another available communication method.

Order Modifications

Changes to the following details may not be possible after an order has been placed:

• Product

• Product variant

• Quantity

• Delivery address

• Phone number

• Payment method

Customers requiring a change should contact our support team immediately.

A modification request can be accepted only when the order has not entered processing, packing, sourcing, or dispatch.

In some cases, the existing order may need to be cancelled and a new order placed with the correct information.

Partial Cancellation

When an order contains multiple products, a customer may request cancellation of one or more products before those products enter processing or dispatch.

Approval of a partial cancellation depends on the processing status of each product.

Any eligible refund will apply only to the successfully cancelled product or products.

Contact Us

For questions or assistance regarding cancellations, order modifications, or cancellation refunds, contact:

Peach Imports LLP

Email: help@peachimports.com
Phone: +91 95739 49797
Website: https://peachimports.com